OUR MUCH LARGER NEW LOCATION AT 5800 N. WESTERN AVE. IN CHICAGO IS NOW OPEN. A FULLY FURNISHED LISTENING-AUDITIONING ROOM HAS BEEN ADDED, AND AN EXPANDED SERVICE AREA!
Stereo Rehab exclusively serves the audio community for their service needs. Our wide range of services include everything from basic maintenance and cleaning, to complete restorations and everything in between. Stereo Rehab does NOT sell audio equipment.
Stereo Rehab is set in a very casual, yet clean, neat and orderly environment. There is no pretense or “audiofool” snobbery. Many friendships have formed between customers hanging out and talking whilst picking up and dropping off their equipment at Stereo Rehab.
Stereo Rehab does NOT engage in any forms of modifications, so-called “upgrades”, or any alterations to a units original design. We stand with what is proven, stable, consistent and reliable, no exceptions. This also includes non-original and cheap looking LED illumination. Far too much equipment is already being ruined in the name of these “improvements” elsewhere, and in many cases these pieces of gear wind up being problematic, non-functional, listed on eBay “as-is” or just outright ruined. We feel if a person is buying or already owns a piece of equipment for what it represents in the history of audio, it should be left as it was designed and restored, not altered in the name of subjective or on-line forum recommended “improvements”.
We are constantly hearing from new customers about negative experiences with far too many “stereo repair” shops. After taking their units in, the original problem never seems to be corrected. They get their unit back not working properly, failing again shortly thereafter, or even physically damaged. Missing parts, mis-matched screws, loose panels/parts or just general half-assed workmanship is a common complaint. There is also this widespread nonsense with people paying some goof to recap a unit, and being grossly overcharged for often times unnecessary work. Remember, re-capping does not, ever, constitute proper service. That’s just parts changing, which is exceedingly common. Just because a unit turns on and makes sound, that never indicates that it is operating correctly.
From the moment you first arrive, all the way through to the audition of your completed equipment in the listening room upon pick-up, your unit is respected and properly serviced. Once completed, our invoicing company automatically emails the customer a full report of everything that was done, and in that mail is a secure portal for payment. We do NOT accept cash. When the unit is picked up, a hard copy of the invoice accompanies the unit which serves as both the receipt and your warranty of a full year, on the entire chassis. The final product is a properly operating piece, ready to be placed back into your system with absolute confidence in performance. All service on all equipment is done correctly the first time, every time. There are occasionally hick-up’s, though even then we still stand behind the equipment.